What Responsible Gaming Means at 7ju7
At 7ju7, gambling is meant to be entertainment — the same way watching a cricket match or going to a cinema is. When it stops being fun and starts causing stress, money problems, or conflicts at home, that is a signal to take action.
Responsible gaming at 7ju7 means having real tools in place so every player in Bangladesh can stay in control of their time and money. This page explains what those tools are, how to use them, and where to get independent help if you need it.
Age Restriction Policy
You must be at least 18 years old to open a 7ju7 account or place any bet. This is a strict rule with no exceptions.
During the KYC verification process, 7ju7 checks your age against government-issued documents — your National ID Card (NID), Passport, or Driving Licence. Any account found to belong to a person under 18 will be closed immediately and any balance returned to the original deposit method.
If you share a device or a bKash/Nagad wallet with family members, make sure younger people cannot access your 7ju7 account. Use a unique password and do not save your login details on shared phones.
Warning Signs of a Problem
Problem gambling can develop gradually. These are common early warning signs:
- Spending more than you planned, more often than you planned
- Chasing losses — depositing again immediately after losing to "win it back"
- Gambling with money set aside for rent, food, or family
- Hiding your activity from people close to you
- Feeling anxious, irritable, or restless when you are not gambling
- Borrowing money or selling belongings to fund gambling
- Neglecting work, studies, or relationships because of time spent gambling
Recognising one or more of these patterns does not mean you are beyond help. It means now is a good time to use the tools below or speak to someone.
Quick Self-Assessment
Answer yes or no to these four questions honestly:
- Have you ever deposited more than you could afford to lose in a single week?
- Have you tried to cut down on gambling but found it difficult?
- Has gambling caused tension with your family or at work?
- Do you think about gambling when you should be focusing on other things?
Tools You Can Use Right Now
7ju7 gives every registered player direct access to the following controls. All requests are processed within 24 hours; most take effect immediately.
| Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limit | Sets a daily, weekly, or monthly cap on how much you can deposit | Account Settings › Responsible Gaming, or Live Chat |
| Loss Limit | Stops further play once your net losses reach a threshold you choose | Account Settings › Responsible Gaming |
| Session Time Reminder | Sends an alert after a set number of minutes in a session | Account Settings › Notifications |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days, or 30 days | Live Chat or email [email protected] |
| Self-Exclusion | Closes your account for 6 months or permanently | Email [email protected] with the subject "Self-Exclusion Request" |
Increasing a deposit or loss limit takes 7 days to come into effect — this cooling-off period is intentional. Decreasing a limit takes effect immediately.
How Limits Work
Deposit Limits
You set a maximum deposit amount for a chosen period. For example, you might set ৳5,000 per week. Once you hit that figure, the system prevents any further deposit until the period resets. The minimum deposit at 7ju7 is ৳400, so limits must be set at or above that amount.
Loss Limits
A loss limit counts your net losses — total bets placed minus winnings returned. When your net loss reaches the limit, the system locks betting until the period ends. This does not affect pending withdrawals.
Session Reminders
A notification pops up after the number of minutes you chose. The reminder does not force you to stop — it simply brings your attention back to real time. Research shows even a brief pause significantly reduces impulsive decisions.
Self-Exclusion
Self-exclusion is for players who want a firm break. Once activated:
- Your account is locked. You cannot log in, deposit, or bet.
- All pending bets are settled normally; winnings are paid out.
- Your remaining balance is returned to your bKash or Nagad number within 26 minutes of your final withdrawal request before exclusion takes effect.
- 7ju7 will remove you from all promotional emails and push notifications during the exclusion period.
- A 6-month self-exclusion cannot be reversed early. Permanent exclusion is final.
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" from the email address linked to your account. Include your registered phone number. Our team will confirm within 2 hours during the 24/7 support window.
Third-Party Help
7ju7 recommends the following free resources. These organisations are independent of 7ju7 and offer confidential support:
Contacting 7ju7 Support
If you have a concern about your own account or someone else's, 7ju7 support is available 24 hours a day, every day of the year:
When contacting support about responsible gaming, include your registered phone number and a brief description of what you need. This helps the team process your request faster without asking for details a second time.