This Privacy Policy explains how 7ju7 (7ju7.ws) collects, uses, and protects personal data when you use our platform. Reading it takes about five minutes and will tell you exactly what happens with your information from the moment you sign up.
Who Runs This Site
7ju7 operates 7ju7.ws, an online casino and sports betting platform focused on players in Bangladesh. When this policy says "we," "us," or "7ju7," it refers to the company behind 7ju7.ws. If you have any questions about how your data is handled, the right starting point is our support team at [email protected].
Data We Collect From You
We only collect what we genuinely need. The table below summarises the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Account data | Name, date of birth, email address, phone number | At registration |
| Identity documents | NID card, passport, driving licence | Before first withdrawal (KYC) |
| Financial data | bKash/Nagad wallet number, transaction reference | At deposit or withdrawal |
| Device & usage data | IP address, browser type, device OS, pages visited | Automatically, during each visit |
| Communication data | Live chat transcripts, support emails | When you contact us |
| Responsible gaming data | Deposit limits, self-exclusion requests | If you use those tools |
We do not buy data lists or collect information from third-party data brokers. What you give us directly — or what your device sends automatically — is what we have.
Why We Use Your Data
Running your account
To create and maintain your 7ju7 account, process bKash and Nagad deposits, pay out withdrawals, and send you transaction confirmations. Without this processing, the service cannot work.
Identity verification (KYC)
Before approving your first withdrawal, we verify your identity using the documents you submit — National ID Card, passport, or driving licence. This is a legal requirement and protects both you and other players from fraud. Our team reviews KYC submissions within 12 hours.
Keeping the platform fair
We monitor account activity to detect fraud, bonus abuse, and underage gambling. This is a legitimate interest: a fair platform benefits every honest player.
Customer support
When you contact our 24/7 live chat or email us, we use your account data and chat history to give you accurate help quickly. We do not use support interactions for marketing without your consent.
Marketing and promotions
If you opt in during registration, we may send you details of bonuses, cricket match promotions, or new game launches. You can unsubscribe at any time by emailing [email protected] or adjusting your account settings.
Cookies and Tracking
7ju7.ws uses cookies and similar technologies. Here is what each type does:
- Essential cookies — keep you logged in and remember your session preferences. You cannot opt out of these while using the site.
- Analytics cookies — tell us which pages load slowly, which games are popular, and how players navigate the lobby. Data is aggregated and not tied to your identity.
- Preference cookies — remember your language and display settings between visits.
We do not use third-party advertising cookies that track you across other websites. You can manage or delete cookies through your browser settings at any time, though some features may stop working if you block essential cookies.
When We Share Your Data
We do not sell your personal data. We share it only in the following situations:
- Payment processors — bKash, Nagad, Rocket, Upay, and bank transfer providers receive only the data needed to complete a transaction.
- Game providers — Ezugi, Evolution, Habanero, Spribe, KA Gaming, and Playtech may receive a session token to load games securely. They do not receive your name or financial details.
- Fraud and compliance — if legally required, we share data with regulatory authorities or law enforcement. We will tell you if we receive such a request, unless prohibited by law.
- Service providers — companies that host our servers or run our live chat tools may process data on our behalf under strict data processing agreements.
How Long We Keep It
We hold your account data for as long as your account is active. If you close your account, we keep transaction records and KYC documents for a minimum of five years to meet anti-money laundering obligations. Chat logs are kept for two years. Analytics data is retained in aggregated, anonymised form with no time limit.
Once the retention period ends, your personal data is permanently deleted or anonymised. You cannot be identified from anonymised data.
Your Rights
You have the following rights over your personal data held by 7ju7:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate data (for example, a misspelled name).
- Deletion — ask us to delete your data where we no longer have a legal reason to keep it.
- Restriction — ask us to pause processing while a dispute is resolved.
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, email [email protected] with the subject line "Data Rights Request." We respond within 30 days. We may need to verify your identity before acting on a request.
Keeping Your Data Secure
7ju7 uses SSL/TLS encryption on all pages, including the login, registration, and deposit flows. Stored data is encrypted at rest. Access to personal data within our team is limited to staff who need it to do their job, and all access is logged.
No system is completely immune to attack. If a data breach occurs that is likely to harm you, we will notify you by email within 72 hours of discovering it, and state clearly what happened and what steps we are taking.
Players Under 18
7ju7 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has created an account, we close it immediately and delete the associated data. If you believe a minor is using our platform, contact [email protected] right away.
Updates to This Policy
We review this Privacy Policy at least once a year and whenever our data practices change significantly. The "Last updated" date at the top of this page always reflects the most recent revision. If a change materially affects how we use your data, we will notify registered players by email at least 14 days before it takes effect.
Continuing to use 7ju7.ws after a change takes effect means you accept the updated policy. If you disagree with a change, you can close your account before it comes into force.
Get in Touch
For any privacy-related question — data requests, complaints, or general queries about this policy — reach us at:
- Email: [email protected]
- Live Chat: available 24/7 from any page on 7ju7.ws
We aim to respond to all privacy emails within two business days. For formal data-rights requests, the legal maximum response time is 30 days.